🔷 Terms & Conditions – VIS Group
1. General Terms
All services, contracts or agreements entered into between Vessel Inspection Services S.L. (VIS) and its clients (hereinafter referred to as the “Principal”) shall be governed by these Terms and Conditions (the “Service Conditions”), unless otherwise agreed in writing.
VIS provides its services to individuals or entities requesting such services (the “Principal”).
No third party shall be entitled to issue instructions regarding the scope of VIS services or related documentation (including reports or certificates), unless expressly authorized by the Principal.
The Principal authorizes VIS to share documentation with third parties where such disclosure is required by standard industry practices, customs or operational necessity.
2. Obligations of VIS
VIS shall perform its services with due care, professional diligence and in accordance with the instructions provided by the Principal. In the absence of specific instructions, VIS shall act in accordance with its internal procedures, technical standards and generally accepted industry practices.
All reports issued by VIS are based on:
- Observations made during inspections, audits or analyses
- Information provided by or on behalf of the Principal
- VIS’s professional judgment based on technical procedures and industry practices
Reports related to sample analysis reflect VIS’s opinion solely in relation to the samples tested and do not represent the condition of the entire batch.
When acting as a witness to third-party operations, VIS’s responsibility is limited to observing the process and reporting findings. VIS shall not be liable for:
- The condition or calibration of third-party equipment
- The methods used
- The actions or omissions of third-party personnel
- The results of third-party analyses
Reports reflect the conditions observed at the time of inspection and within the scope of the instructions received.
VIS may subcontract or delegate services when necessary. The Principal authorizes VIS to share relevant information for this purpose.
3. Customer Obligations
The Principal shall:
- Provide all necessary information, instructions and documentation in a timely manner (at least 48 hours prior to the service when possible)
- Grant access to facilities, vessels or locations where services are to be performed
- Ensure safe working conditions and remove any obstacles affecting service delivery
- Provide necessary equipment or assistance for auxiliary tasks, when required
- Inform VIS of any potential risks, including hazardous materials, environmental risks or safety concerns
- Comply with all applicable legal and contractual obligations
4. Fees and Payment
Services shall be invoiced in accordance with VIS’s current rates unless otherwise agreed in writing.
All applicable taxes shall be borne by the Principal.
The Principal shall not withhold or delay payment due to disputes, claims or counterclaims.
VIS reserves the right to recover unpaid fees through legal action. The Principal agrees to cover all associated recovery costs, including legal fees.
Additional costs incurred due to unforeseen circumstances during service execution may be charged to the Principal.
If VIS is unable to perform services due to circumstances beyond its control, including failure by the Principal to comply with its obligations, VIS shall be entitled to recover incurred costs and applicable fees.
5. Suspension or Termination
VIS may suspend or terminate services immediately, without liability, in the following cases:
- Failure by the Principal to fulfill its obligations within 10 days of notice
- Insolvency, suspension of payments or cessation of business activities by the Principal
6. Liability and Indemnification
Limitation of Liability
VIS acts as an independent inspection and supervision company and does not provide insurance or guarantees. Clients are responsible for obtaining appropriate insurance coverage.
Reports are issued based on available information and are intended solely for the Principal. VIS shall not be liable for:
- Actions taken based on its reports
- Inaccurate or incomplete information provided by third parties
- Indirect or consequential losses, including loss of profits, business or opportunities
- Claims from third parties
Claims
Any claim must be submitted in writing within 20 days of becoming aware of the issue.
VIS shall not be liable for any claims submitted more than one year after the service date.
Indemnification
The Principal agrees to indemnify and hold VIS harmless against any third-party claims arising from the execution or non-execution of VIS services.
7. Miscellaneous
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force.
The Principal shall not solicit or employ VIS personnel during service execution and for a period of 6 months thereafter.
The use of VIS name, trademarks or branding for advertising purposes is strictly prohibited without prior written authorization.
8. Governing Law and Jurisdiction
Any disputes arising from contractual relationships shall be governed by the laws of the country where the services are performed.